Privacy Policy
Last Updated: December 24, 2025
Introduction
This Privacy Policy explains how we collect, use, and protect your information when you interact with our website, services, and communications, including SMS and MMS messaging. We are committed to protecting your privacy and complying with applicable data protection and messaging regulations.
Information We Collect
We may collect the following types of information:
Name
Phone number
Email address
Service address
Device and usage information when visiting our website
Communication preferences
We only collect information that is voluntarily provided by you or necessary to deliver requested services.
Mobile Information & Messaging Consent
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Text messaging originator opt-in data and consent are used solely for providing messaging services you have requested.
How We Use Your Information
Your information is used to:
Provide requested services
Respond to inquiries
Deliver service-related notifications
Send transactional or informational messages
Improve customer experience and service quality
We do not sell or distribute customer information for unauthorized purposes.
Information Handling Practices
If this policy references the handling of personal information for operational purposes, the following applies:
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.
Service Providers
We may use service providers strictly for operational support such as:
Customer service
Messaging delivery
Website hosting
These providers are permitted to access information only as needed to perform their services and are required to protect your data.
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, misuse, or disclosure.
Your Choices
You may opt out of text messages at any time by replying STOP.
You may request updates or corrections to your information by contacting us directly.
Changes to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.
Contact Us
Home Internet Solutions
669 Gypsy Lane
Youngstown, OH 44505
Phone: 330-979-5292
Carrier Compliance Confirmation
✔ No mobile information shared for marketing/promotional purposes
✔ Text messaging opt-in data protected
✔ No sale of leads
✔ Aggregators/providers allowed only for message delivery
✔ Required TCPA/A2P language included verbatim
✔ Ready for SMS carrier registration